Katie Owens - Healthcare Speaker and Executive Coach

Lead Author, The HCAHPS Imperative for Patient-Centered Excellence

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  • Compassion
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Katie Owens
13 Jun

Could not be more proud of my mom @MaryAnn97303810, #CNA & #patientexperience hero. She received @HartfordHealthC’s ROSE 🌹 award today for #serviceexcellence. She is my role model for compassionate care & treating every person w/respect. ❤️ you Mom & Congrats 🎉 #PtExp

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30 May

Every person has a story. TY @sickgirlspeaks for this reminder and call to action

Tiffany Christensen@sickgirlspeaks

It's time to stop seeing people in pain as dangerous, people who are sick as underserving and people who are alone as undesirable. It's time to see past masks hiding despair and misery to the story behind the behavior. The way to a better world is through changing our own hearts.

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23 May

For every safety event that causes injury there are 600 precursor events that causes no visible injury or damage under the surface. If we find those events we can make system fixes before patients are injured. Dr. Kate Kellogg, Medstar Health #HFSafety #IHICongress

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22 May

So proud to share our findings across 41 #hospitals that workforce #confidence in the #PatientExperience Provided impacts #patient perceptions on #HCAHPS. #healthcareexperience. TY #PXJ & @jasonawolf for the opportunity🌟

PX Journal@PXJournal

Next in #PXJ Volume 5, Iss 1 “Exploring Workforce Confidence and Patient Experiences: A Quantitative Analysis” by @katieowens2 and Stephanie Keller #PtExp #EmployeeEngagement #HumanExperience
#workforce
https://t.co/48YUm7qVR2

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22 May

Wow...What a great reminder that every person who wears a badge plays a vital role in the safest, highest quality #healthcare. #PtExp #eih2018

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